Refund policy

Please read our returns, refunds and warranty policy before making a purchase. This policy is in addition to your statutory rights and does not affect them. If you are a trade customer, see our Terms of Service for the terms that apply to you.

Changed your mind?

If you are a consumer, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason. We go further: you can return parts within 30 days of delivery.

Parts must be unused, unfitted and in the condition you received them, in their original packaging where applicable. You pay the cost of sending back parts you no longer want.

For large items such as engines, gearboxes and body panels, please contact us first so we can arrange collection. We will tell you the cost before you agree.

Faulty parts and our 3-month warranty

All parts come with a 3-month warranty from the date of delivery. If a part is faulty within this period, contact us with your order number and a description of the fault. After inspection, we will replace the part, or refund you in full if a replacement is not available. We cover the cost of returning a faulty part.

Our warranty covers the part itself. It does not cover fitting, removal, labour, diagnostic or associated costs, or damage caused by incorrect fitting, misuse, modification, accident or any other damage after the part has been supplied.

Your statutory rights: by law, parts must be as described, fit for purpose and of satisfactory quality, taking into account that they are used and their age and mileage. If a part is faulty, you can reject it for a full refund within 30 days of delivery. After that, you are entitled to a repair or replacement, or a refund if that is not possible, under the Consumer Rights Act 2015. Citizens Advice can explain your rights.

Refunds

Once we receive your returned part, we will inspect it and let you know whether your refund has been approved. Approved refunds are paid to your original payment method within 14 days of us receiving the part back.

When you return a part you no longer want, we refund the price and the standard delivery charge. We may reduce the refund if the part has been handled more than needed to check it.